Privacy Policy
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Last updated: November 2026
This policy explains how Journeys handles personal information across our website, our apps and our work with churches and ministries. It covers:
our website, startjourneys.io;
Journeys Presenter, at presenter.startjourneys.io and in our desktop apps;
The Path, our devotional app;
our dealings with customers and people we may work with.
If you use an app branded by a ministry or church, see section 2.
The short version
We keep a record of your Presenter account and the courses it runs, so Presenter works on any device.
We use analytics to see how our website and apps are used, so we can improve them. Analytics isn’t linked to your account, and you can turn it off.
We only email you about Journeys if you say yes, and you can unsubscribe at any time.
We only share your details with a ministry when you ask us to, and only the details we show you.
We don’t sell personal information or use it for advertising.
1. Who we are
Journeys is a product name of Scout and Redeem Ltd, a company registered in England and Wales, number 15088654. Our registered office is 15 Whitchurch Way, Coventry CV4 8DG.
For the services in sections 3 to 6, we decide how personal information is used, which makes us the controller. You can contact us about anything in this policy at hello@startjourneys.io.
2. Apps branded by a ministry or church
Many ministries and churches use Journeys to run their own branded apps. In those apps, the ministry or church decides how your information is used, and its own privacy notice applies. You’ll find it in the app.
We host and run those apps on the ministry’s behalf, which makes us its processor. We use the information only on its instructions and under a contract that requires us to keep it secure. When a ministry’s agreement with us ends, we delete the information from our systems within 90 days, and from our backups within a further 7 days.
To ask about your information in a branded app, contact the ministry or church that runs it. If you contact us instead, we’ll pass your request on.
3. Our website
Enquiries and demonstrations
What we hold: the details you give us when you get in touch or book a demonstration, such as your name, email address, organisation, role and message.
Why: to reply to you and arrange what you’ve asked for.
Legal basis: legitimate interests in responding to you and running our business.
Newsletter
If you sign up for our newsletter, we use your email address and name to send it.
Legal basis: your consent. Every newsletter has an unsubscribe link.
Website analytics
We use Google Analytics to count visits and see which pages people use, so we can improve the site. It sets cookies on your device, described in section 14.
Legal basis: legitimate interests in improving our website. The law allows this storage on your device without asking first, provided we tell you and give you a simple way to say no. When you first visit, a short notice explains this and lets you turn analytics off. You can change your choice at any time using Privacy choices at the bottom of every page.
4. Journeys Presenter
Your account and the courses it runs
What we hold: your email address, name, church or organisation, its town or city, and your role if you give it. We also keep:
sign-in records;
the courses your account selects, and your progress through them, so you can carry on where you left off on any device;
the version of the Presenter Terms you accepted;
your email choice and any details you’ve chosen to share with a ministry.
Why: to run your account, keep your courses available on any device, provide support, keep the service secure, and understand which churches and organisations use Presenter.
Legal basis: legitimate interests: ours in providing Presenter, and your church’s or organisation’s in using it.
On your device, Presenter stores your sign-in session and your course selections. These are needed for the service you’ve asked for, so there’s no switch for them. Signing out removes them from the device.
Usage analytics
What we collect: events such as a page or screen opening, a chapter starting, a slide changing or a video playing, with the course and ministry concerned and the time. We also collect basic technical information such as app version, device type and operating system, and a random identifier that Google Analytics creates for your browser or app installation. We don’t attach your account, name, email address or church to these events.
Analytics starts on the sign-in screen, where a short notice explains it and lets you turn it off before you go any further.
Why: to see how Presenter and its courses are used, so we can improve them. We also give the ministries that provide courses overall figures about their courses, so they can improve them too. These figures only cover groups of at least 10 churches, so no individual person or church can be picked out. We don’t use analytics for advertising, to build profiles of people, or to decide what to send you.
Legal basis: legitimate interests in improving Presenter. The law allows this storage on your device without asking first, provided we tell you and give you a simple way to say no.
Your choice: analytics is on unless you turn it off. You can turn it off on the sign-in screen, or at any time under Privacy in the app. When it’s off, Presenter stops collecting, sends nothing more, and deletes anything waiting to be sent and the random identifier. The setting applies to the device you change it on.
We use Google Analytics, Firebase and Google BigQuery to process analytics. Google acts on our instructions and doesn’t use this information for its own purposes.
Emails from Journeys
If you tick the box when you create your account, we’ll email you about new courses, Presenter tips and Journeys services for churches.
Legal basis: your consent. You can withdraw it at any time using the unsubscribe link in any email, or by emailing us.
Sign-in codes, security alerts and important notices about your account aren’t marketing. We send them whatever your email choice.
Sharing your details with a ministry
Some ministries ask you to register with them before you run their course. When you start one of those courses, Presenter shows you:
the ministry’s name;
exactly which details will be shared, usually your name, email address and church, and sometimes its town;
a link to the ministry’s privacy notice.
We only share your details if you choose to.
The ministry receives those details with the course you registered for and the date. It then becomes responsible for how it uses them, under its own privacy notice. It may contact you about the course. It can only send you news, resources, events or appeals if you’ve ticked the separate box to say yes.
Legal basis: you ask us to share your details, and we rely on legitimate interests: yours in running the course, and the ministry’s in knowing who is running it.
To stop hearing from a ministry, contact it directly or use the unsubscribe link in its emails. Closing your Presenter account doesn’t remove your details from a ministry’s records.
5. The Path
The Path doesn’t ask for your name or email address.
On your device: your settings, reading progress, bookmarks and reminders are stored on your device so the app works as you’ve set it up. They stay on your device.
Usage analytics: we use Firebase Analytics to see how The Path is used, such as which screens are opened and how long people read, so we can improve it. Analytics uses a random identifier for your app installation and isn’t linked to your name. Legal basis: legitimate interests in improving The Path. You can turn analytics off at any time in the app’s settings.
Crash reports: if the app crashes, Firebase Crashlytics sends us technical details about the error and your device, so we can find and fix faults. Legal basis: legitimate interests in keeping the app working.
6. Customers and prospective customers
What we hold: the work contact details of people at churches, ministries and other organisations we work with or may work with; records of our conversations, proposals and contracts; and billing information.
Where it comes from: from you, or from public sources such as your organisation’s website.
Why: to manage our relationships with customers, provide our services, send invoices, and tell people at relevant organisations about Journeys.
Legal basis: legitimate interests in running and growing our business; performing a contract where your organisation is our customer; and legal obligation for accounting and tax records.
If we contact you about Journeys and you’d rather we didn’t, tell us and we’ll stop.
7. Information about faith
We know which church or organisation you work with and which courses your Presenter account runs. These details describe the church or organisation you’re helping and the work you do for it, not your personal beliefs. We don’t use them, or how The Path is used, to work out or record anyone’s personal beliefs, and we don’t profile individuals by theology or church tradition.
8. Who else handles your information
We use these providers to run our services. Each acts on our instructions under a contract that requires it to keep your information secure.
Provider
What it does
Where the data is held
Google Cloud
Hosting and application services
Belgium
Supabase
Presenter accounts, database and sign-in
London
Bunny.net
Media storage and delivery
EU, delivered through a global network
Cloudflare
File storage
Western Europe
Mailgun
Sign-in codes and system emails
EU
Google Analytics, Firebase and BigQuery
Analytics and crash reports
Google’s servers, including in the United States
Mailchimp
Newsletters and marketing emails
United States
Google Workspace
Email and documents
Google’s servers, including in the United States
We also share information:
with the ministries you choose to share your details with, as explained in section 4;
with our professional advisers, under confidentiality;
when the law requires it;
with a buyer if our business is sold, subject to confidentiality.
We don’t sell personal information.
9. Outside the UK
Some of our providers are in the United States, and some members of our team work from South Africa, Kenya and Nepal. Where your information is transferred or accessed outside the UK, we protect it using UK adequacy regulations, including the UK extension to the EU-US Data Privacy Framework where a provider is certified, or the ICO’s International Data Transfer Agreement or Addendum. Ask us if you’d like details.
10. How long we keep it
Information
How long
Presenter account, profile and course records
While your account is in use. We delete accounts unused for 24 months, after emailing you first, or sooner if you ask
Presenter sign-ups not completed
Records of what you agreed to and chose to share
The life of your Presenter account, plus 6 years
Detailed analytics from the website, Presenter and The Path
2 months in Google Analytics, and 90 days in our own analysis copy. After that we keep only overall totals that don’t identify anyone
Crash reports from The Path
90 days
Newsletter and marketing email lists
Until you unsubscribe
Unsubscribe records
As long as needed to make sure we don’t email you again
Enquiries and support emails
24 months after the last contact
Prospective customer records
24 months after the last contact
Customer contracts and invoices
6 years after the contract ends
Deleted information can remain in our backups for up to 7 days until they’re overwritten.
11. Children
Presenter is for churches and organisations running courses. Under-13s shouldn’t hold their own Presenter account, and younger helpers should use Presenter with an adult from their church or organisation. If you think a child under 13 has a Presenter account, tell us and we’ll delete it.
The Path doesn’t ask for anyone’s name or email address, whatever their age.
12. Your rights
You can ask us to:
give you a copy of your personal information;
correct it;
delete it;
restrict how we use it;
give it to you in a portable format.
Where we rely on your consent, you can withdraw it at any time.
Your right to object: you can object to any use of your information based on legitimate interests by emailing hello@startjourneys.io. You can turn off analytics in our website and apps, as explained above, and stop marketing emails using the unsubscribe link in any email. If you object to marketing, we’ll always stop.
To make a request, email hello@startjourneys.io. We’ll reply within one month, and there’s usually no charge. We may ask for enough information to confirm who you are.
13. Complaints
If you’re unhappy with how we’ve handled your information, email hello@startjourneys.io with “Privacy complaint” in the subject line. We’ll acknowledge your complaint within 30 days, look into it, and tell you the outcome without undue delay.
You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
14. Cookies and similar technologies
Where
What
Purpose
How long
Your control
Website
Google Analytics cookies (_ga, _ga_*)
Count visits and see how the site is used
Up to 2 years unless cleared
Privacy choices link
Website
Your privacy choice
Remembers whether you’ve turned analytics off
12 months
Needed to respect your choice
Presenter
Sign-in session
Keeps you signed in
Until you sign out
Needed for the service
Presenter
Course selections and progress
Lets you carry on where you left off
Until you sign out
Needed for the service
Presenter
Google Analytics cookies on the web, or an app installation identifier in the desktop apps
Usage analytics
Up to 2 years unless cleared. Removed when you turn analytics off
Sign-in screen or Privacy
Presenter
Analytics queue
Holds analytics until it can be sent
Until sent, or cleared when you turn analytics off
Sign-in screen or Privacy
Presenter
Your analytics choice
Remembers whether you’ve turned analytics off on this device
Until you change it
Needed to respect your choice
The Path
Settings, progress, bookmarks and reminders
Make the app work as you’ve set it up
Until you remove the app
Needed for the service
The Path
Firebase app installation identifier
Usage analytics and crash reports
Until you remove the app
App settings
We don’t use advertising cookies or share data with advertisers.
15. Changes to this policy
We’ll update this policy when the way we use information changes, and tell you about significant changes on our website, in our apps or by email.
