Journeys Presenter Terms of Use
Last updated: November 2026
1. About these terms
Journeys Presenter (“Presenter”) is provided by Scout and Redeem Ltd, trading as Journeys (“we”, “us”). We are registered in England and Wales, company number 15088654, at 15 Whitchurch Way, Coventry CV4 8DG. You can contact us at hello@startjourneys.io.
These terms are an agreement between us and the church or organisation you name when you create your account. By selecting Create free account, you accept them on its behalf. If you don’t have its permission to do that, you accept them yourself.
Presenter is free. Creating an account doesn’t commit your church or organisation to buying anything. Ministries that publish courses on Presenter have a separate agreement with us.
Our Privacy Policy at startjourneys.io/privacy explains how we handle personal information.
2. Your account
Give accurate details and keep access to your email secure. Sign-in codes are for the account holder, so don’t forward them.
Your account lets you run courses for your church or organisation. Naming a church doesn’t make you its official representative or give you access to anyone else’s account.
If you use a shared laptop, sign out when someone else shouldn’t keep access to your account.
Under-13s shouldn’t hold their own account. Younger helpers are welcome to operate Presenter under the supervision of an adult from your church or organisation.
Don’t enter participants’ details, prayer requests or other sensitive information into Presenter. It doesn’t need them.
3. Courses
Each course belongs to the ministry named in the catalogue. Some ministries ask you to register with them before you start a course. If so, we’ll show you exactly which details will be shared, and with whom, before anything is sent.
A course is only available while the ministry that provides it keeps it on Presenter, which depends on that ministry’s own arrangement with us. Ministries can update or withdraw their courses at any time, and we may remove a course at our discretion, including for legal, safety, rights or technical reasons. We’ll give notice where we reasonably can, but we can’t promise that a course will stay available for the whole of a planned run.
Where Presenter lets you download a course for use without an internet connection, the download stays inside Presenter and is only for presenting through the app. It may be removed from your device if the course is withdrawn or your access ends. Presenter may need to connect to the internet from time to time to keep downloads available.
4. Using course content
We give your church or organisation a limited, non-exclusive, non-transferable permission to use the courses you can access to prepare and present sessions.
You may present:
live and in person, to groups of any size, from a home group to a full church hall; and
online, to a private, invitation-only group, such as a closed Zoom meeting.
You must not:
stream a course publicly, for example on public YouTube or Facebook;
record a session, or let others record it, where course video or audio is shown;
download, copy, extract, share or sell course media outside Presenter;
get around sign-in, registration or other protections, or share an account so that others can avoid a ministry’s registration.
Handouts labelled as downloadable can be used as their label allows. That doesn’t extend to course video or audio.
You’re responsible for choosing suitable courses, leading your group, safeguarding, and having permission for anything else you show alongside a course.
5. Fair use
Don’t use Presenter unlawfully, or in a way that harms other users, our systems or the ministries whose courses appear on it. In particular, don’t introduce malicious code, scrape content, or try to reverse engineer the app except where the law allows it.
If an account is misused, we may suspend or limit it. Where practical, we’ll explain why and give you a chance to put things right first.
6. Content and views
Ministries are responsible for their own courses. Including a course in Presenter doesn’t mean we endorse everything in it. If you think a course contains something unlawful or infringing, tell us and we’ll look into it.
Courses aren’t professional advice, and we don’t promise any particular outcome from running them.
7. Support and changes
We provide support by email at hello@startjourneys.io, 9am to 5pm UK time, Monday to Friday, excluding bank holidays in England and Wales. For urgent problems that stop a session going ahead, we aim to respond within four working hours. That is a response time, not a guaranteed fix.
We keep improving Presenter, so features will change. We don’t promise that the service will always be available or free of errors.
If we make a significant change to these terms, we’ll tell you in the app or by email before it takes effect. If you don’t agree, you can stop using Presenter.
8. Ending your account
You can stop using Presenter at any time. To close your account, email us.
We may close accounts that haven’t been used for 24 months. We’ll email first so you can keep the account if you want it.
We may stop providing Presenter, with reasonable notice. We may close an account immediately for serious or repeated misuse.
9. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn’t allow us to limit.
Otherwise, we’re not liable for indirect or consequential loss, lost profits or revenue, or problems caused by events outside our reasonable control. Our total liability under these terms is limited to £1,000.
If the law treats you as a consumer, you keep your statutory rights.
10. Law and disputes
If something goes wrong, please contact us first so we can try to put it right.
These terms are governed by the law of England and Wales, and its courts can hear any dispute. If you live in Scotland or Northern Ireland, you can also bring proceedings there.
